Recently, Shastic and Priority One collaborated to create a technology solution for the credit union’s digital platform.

With the addition of SMS, Priority One added an innovative security process for the verification of the member’s identity. This allowed the credit union to perform specific tasks over the phone, such as balance inquiries, transferring funds and making loan payments.

Continue reading “Priority One Integrated SMS for Verification and Security”

Technology, especially Fintech, is designed to make life easier for both companies and the people they serve.

Continue reading “Credit Union Times covers New MeridianLink SMS announcement”

There is a good chance you have used a shortcode at some point when communicated by SMS with a business organization, whether it be in the financial services, retail, travel, or transportation industry.

Continue reading “The Problems With Shortcode”

There’s no denying that technology has changed the way that people communicate, for better or worse.

Continue reading “How Messaging Has Transformed Customer Service”

Everyone has experienced at least one instance in which they’ve had a lackluster customer service experience. The best that companies can hope for with those is that they fall to the wayside, but they can quickly become the bane of a company’s existence

Continue reading “Fintech Provides Customers with Meaningful Experiences”

Mobile banking is one of the top three most-used apps on consumer smartphones.

Continue reading “To Be a Leader in the Industry Mobile Banking is the Key”

In the past, people had the time to visit a bank. But all companies must re-evaluate their customer service routines, and market leadership today means exploring how technology can help customers at financial institutions.

Continue reading “Mobile Banking: Exploring Trends For Market Leadership”

If your company is a fledgling in the world of technology, don’t worry. The term defined data strategy is nowhere near as challenging or technologically advanced as it sounds. 

Continue reading “Why Your Credit Union Needs a Defined Data Strategy”

Last week, the CreditUnionTimes featured a story about why three of Shastic’s credit union partners are integrating text messaging into their operations strategy.

This CUTimes article dives into how credit unions are using SMS text to connect to the systems they already use, including account opening, loan origination, and customer relationship management systems.

Continue reading “CUTimes story: Why Credit union members love text message interactions”

The financial industry is seeing an emergence of digital technology, delivering enhanced experiences to customers who demand convenience, accessibility and easy-to-use platforms.

Continue reading “Why it’s Now Time to Adopt an Omni-Channel Digital Strategy”