The financial industry is seeing an emergence of digital technology, delivering enhanced experiences to customers who demand convenience, accessibility and easy-to-use platforms.

Continue reading “Why it’s Now Time to Adopt an Omni-Channel Digital Strategy”

Text messaging is no longer considered a complicated, high-tech decision for banks and credit unions. Statistics show that text message for banking is critical to efficiently service customers in today’s world. Furthermore, a majority of financial institutions see text message as a gateway to provide consumers with a better digital experience.

Continue reading “As Communication Changes, Banking Call Centers Turn to Text”