In the past, people had the time to visit a bank. But all companies must re-evaluate their customer service routines, and market leadership today means exploring how technology can help customers at financial institutions.
Continue reading “Mobile Banking: Exploring Trends For Market Leadership”Tag: Customer Engagement
Shep Hyken of Forbes points out several ‘frightening statistics’ in the world of customer service — something that all leading businesses must master at one point or another. In his piece, Hyken’s focuses less on the impact of customer retention and more on the monetary impact of poor customer service.
Continue reading “Why Poor Customer Service Costs Billions and How to Fix it”