Tag: member engagement

Increasing Efficiencies: AI-Workflow-Automation

Tyson Kelley

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You would have to live under a rock to have missed the news about AI. Between rhetoric about the end of the world, AI coming for your jobs and the boom to economic growth it’s hard to know where to turn for facts. Manual knowledge work that once defined our industry is becoming a thing of the past. Propelled by AI, this shift is more than adopting new technologies; it signifies a strategic embrace of innovative tools designed to redefine operational efficiency and elevate member engagement.

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Why Poor Customer Service Costs Billions and How to Fix it

Joseariel Gomez

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Shep Hyken of Forbes points out several ‘frightening statistics’ in the world of customer service — something that all leading businesses must master at one point or another. In his piece, Hyken’s focuses less on the impact of customer retention and more on the monetary impact of poor customer service.

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Five Benefits When Adding Messaging to Your Banking Strategy

Joseariel Gomez

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Digital transformation is a hot topic for leading financial institutions today. Luckily, most banks and credit unions are overcoming the pressure to adapt or become extinct. Rather, these banking institutions are steadily transforming into a digital era, with many now adding messaging to their omnichannel communication strategies.

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