Everyone has experienced at least one instance in which they’ve had a lackluster customer service experience. The best that companies can hope for with those is that they fall to the wayside, but they can quickly become the bane of a company’s existenceContinue reading “Fintech Provides Customers with Meaningful Experiences”
Text messaging is now a commonplace practice among most people, and more and more financial institutions are adapting text messaging solutions out of convenience.Continue reading “Best Practices to Drive Messaging at Your Credit Union”
Despite the proven wins for financial institutions, not all credit unions are quick to adopt more efficient communication technology. Credit unions are often slower to offer their members 1-on-1 text messaging services or push SMS messaging even though it is the way members want to communicate.
Here are a few reason why credit unions should step it up when it comes to diversifying their digital conversational channels: