Are you offering the best possible journey for those borrowing from your credit union? While your institution may boast an efficient digital banking platform, it’s essential to ask: Is this enough to not only attract but also retain members?

Continue reading “Elevating Member Experience: Removing Roadblocks and Speed Bumps From Your Lending Journey”

Seeking solutions for retaining deposits? Let’s dive into the details and explore how Intelligent Process Automation (IPA) can be valuable in deposit retention and growth while enhancing competitiveness in today’s economic landscape. Continue reading “Unpacking the Deposit Dilemma in Credit Unions: Tactics and Strategy”

In today’s world, technology is rapidly changing how we do business. Artificial Intelligence (AI) has become a buzzword in the banking industry, promising significant improvements in operations and customer experience. However, before investing in AI technology, it is essential to understand existing processes in order to determine the areas best suited for automation. This is where process mapping comes into play

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