Consistent checks
Apply the same defined review steps to every in-scope packet.
Lending outcome · Risk reduction
Catch exceptions before they become rework.
Shastic applies a consistent review process to repetitive work, flags missing or conflicting information, and routes exceptions to the right person. Your policies and authorized employees remain in control.
What changes
Standardize checks, surface exceptions, keep decisions human.
Visible exceptions
Surface missing signatures, mismatched information, or incomplete documents for human resolution.
Operational evidence
Retain review results and exception history to support oversight and continuous improvement.
Risk and rework playbook
Standardize the checks, then put judgment where it belongs.
A consistent first pass can surface missing documents, mismatched fields, or other defined exceptions before a file is cleared. It does not replace your credit policy, compliance review, or an employee’s decision.
Define checks
Identify required items and policy-controlled review points for the selected workflow.
Review every in-scope file
Apply the defined checks to the documents and data available.
Flag uncertainty
Send missing, conflicting, or ambiguous information to a person.
Record disposition
Have the authorized employee verify, resolve, and document the next step.
Human boundary: Human reviewers retain policy interpretation, exception resolution, and final lending authority. Audit evidence and retention should be validated during implementation.
What to measure before and after
Set a baseline for this specific workflow, then evaluate operational speed and quality together.
Defect escape rateHow many defective packets reach the next step?
Rework touchesHow often does a file require another pass?
Exception resolution timeHow long do flagged issues wait for an owner?
Review turnaround timePacket received to review completed, including waiting and exception time—not only hands-on minutes.
Evidence and expectations
Del-One reports more than 500 Valeria packet reviews without a defective packet being cleared. This is a customer-reported observation, not a guarantee of zero defects.
Questions to answer before implementation
Who makes lending decisions?
Authorized employees remain responsible for lending judgment and approval decisions.
Does the workflow create an audit trail?
Configured workflows can retain review results, exceptions, timestamps, and human resolution steps.
What happens when information is unclear?
The item is routed as an exception instead of being silently cleared.
How is information secured?
Security and access controls should be reviewed for the specific workflow, systems, data, and deployment scope during Discovery.
Your numbers. Your opportunity.
What would a better lending day be worth?
Create a one-page value story with Shastic in Discovery: your current volume, staff time, turnaround time, quality baseline, and the outcome you want to reach.
Bring: monthly packets or loans, team size, minutes per file, receipt-to-response time, approval-to-funding time, and rework rate. We’ll separate measured facts from targets and assumptions.
Create your value storyStart with Discovery. Map your baseline, goals, and measurable opportunity.