Customer story · Del-One

A two-person funding team preparing to support nearly twice the indirect volume.

Del-One Federal Credit Union hired Shastic to make indirect-loan packet readiness faster and more consistent inside MeridianLink—without removing human lending judgment.

Customer outcome

The job, the reported result, and the capacity outlook.

01

The operational job

Read dealer-submitted documents, prepare a checklist, and surface exceptions before funding review.

02

The reported result

Under 15 minutes per packet review and more than 500 reviews without clearing a defective packet.

03

The capacity outlook

Del-One believes its two-person team can grow from roughly $8M to $15M in monthly indirect production without adding staff.

Customer-reported proof

Packet readiness that creates operating capacity.

Del-One reports that Valeria reviews indirect-loan packets in under 15 minutes and has completed more than 500 reviews without clearing a defective packet.

<15 minreported packet-review time
500+reviews without a defective packet cleared

Results reported by Del-One; individual outcomes vary.

Meet the people behind the result

Hear from Del-One.

Del-One Federal Credit Union leaders with Shastic founder Joseariel Gomez at a strategic planning session
Del-One leaders and Shastic at a strategic planning session. Photo shared on LinkedIn.

Del-One on working with Shastic

Horacio Garcia-Korosec, Del-One · Recorded before Del-One reported the Valeria packet-review results above.

Questions to answer before implementation

What changed for Del-One?

Valeria took on defined indirect packet-readiness work before the employee’s final review.

Were lending decisions automated?

No. Employees retained lending judgment and final review responsibility.

Are the results guaranteed?

No. These results and projections were reported by Del-One, and individual outcomes vary.

What is the next step?

Discovery maps the same operational job, controls, systems, and baseline measures to your team.

Start with Discovery
Your numbers. Your opportunity.

What would a better lending day be worth?

Create a one-page value story with Shastic in Discovery: your current volume, staff time, turnaround time, quality baseline, and the outcome you want to reach.

Bring: monthly packets or loans, team size, minutes per file, receipt-to-response time, approval-to-funding time, and rework rate. We’ll separate measured facts from targets and assumptions.

Create your value storyStart with Discovery. Map your baseline, goals, and measurable opportunity.