Maggie - AI Recapture Agent
AI Recapture Agent
Maggie is an AI-powered loan recapture specialist designed to help credit unions and banks reclaim lost loan opportunities using Shastic Recapture. Maggie automatically detects financed or abandoned loans that meet recapture criteria, then launches personalized SMS and email campaigns to re-engage borrowers, bring them back to the institution, and boost retention — all with minimal staff effort.
Agent Functionality:
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Continuously scans loan data to find financed or abandoned loans that qualify for recapture
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Sends personalized SMS and email messages to borrowers, encouraging refinance or complete stalled applications
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Uses smart, scheduled follow-ups to maximize recapture rates and keep members engaged
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Alerts loan officers when members respond or show renewed interest, so teams can close more loans faster
Turns funded loans at other institutions and abandoned applications into new funded loans, driving incremental lending revenue.
Brings members back to their credit union with relevant, timely refinance offers that deliver real savings and convenience
Reduces the need for team members to manually monitor, identify, and chase down refinance or abandoned opportunities.
Keeps the loan pipeline active and flowing by automatically re-engaging borrowers who are most likely to convert.