Ivy - Income Verification Specialist
Income Verification Specialist
Ivy is an AI-powered income verification specialist that automates how lenders request, receive, and review income documentation. By integrating with your LOS, Ivy removes manual back-and-forth, applies your underwriting rules consistently, and syncs results and documents where your team already works.
Agent Functionality:
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Instantly requests income docs via SMS
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Tracks status in real time, so no one flies blind
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Syncs directly into your LOS—no extra logins, no IT lift
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Uses YOUR underwriting guidelines to review income—DTI-aware and policy-driven
Ivy triggers doc requests via SMS/email immediately, personalizes checklists by product and borrower profile, accepts uploads via secure links, confirms receipt, and keeps borrowers informed with automatic nudges and due dates—eliminating the “did you get my W-2?” loop.
Ivy parses pay stubs, W-2s, VOE letters, and other proofs, normalizes pay frequencies (hourly/weekly/biweekly/semi-monthly), and calculates qualifying income per your underwriting rules. It flags discrepancies or missing pages and remains DTI-aware so processors see exactly what changed and why.
Ivy indexes and labels documents to the correct loan record, updates fields and checklist items, and marks conditions as met when policy criteria are satisfied—no rekeying, no duplicate work. Your team stays in the LOS they already use.
Live dashboards show who has/hasn’t submitted, what’s under review, and what’s blocked. Ivy sends reminders to borrowers, alerts staff on SLA risks, and escalates edge cases (multiple employers, overtime/bonus, self-employed) for human review with a clear action path.