What is the difference between Elle Monitors and Administrators?
Below you will find a summary of the user roles for both Elle Monitors and Administrators:
Monitors
- Ability to review all SMS messages across all journeys.
- However, Monitors cannot respond to SMS message conversations.
- Monitors will not receive email notifications when an SMS message is sent by a member.
- Your total seat count includes the sum of Agents and Monitors.
Administrators
- Ability to review and respond to SMS messages across all journeys.
- Receives email notifications when an SMS message is sent by a member.
- Ability to edit Elle journey and opt-in configuration for your organization.
- Your plan includes one Elle Administrator.
If you have additional questions about the role of Elle Monitors and Administrators, please contact your Account Manager or send an email to support@shastic.com.