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What is the difference between Elle Monitors and Administrators?

Below you will find a summary of the user roles for both Elle Monitors and Administrators: 

Monitors
- Ability to review all SMS messages across all journeys.
- However, Monitors cannot respond to SMS message conversations. 
- Monitors will not receive email notifications when an SMS message is sent by a member. 
- Your total seat count includes the sum of Agents and Monitors.  

 
Administrators   
- Ability to review and respond to SMS messages across all journeys.
- Receives email notifications when an SMS message is sent by a member.
- Ability to edit Elle journey and opt-in configuration for your organization.
- Your plan includes one Elle Administrator.

If you have additional questions about the role of Elle Monitors and Administrators, please contact your Account Manager or send an email to support@shastic.com.